At Beauty & Deals, we take pride in offering premium beauty products from luxury brands like DIOR, Shiseido, and Guerlain. While we strive for perfection in every order, we understand that sometimes a return or exchange may be necessary. Please review our policy below to ensure a seamless experience.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Items must be unused, in their original packaging, and in resalable condition
  • Returns must be initiated within 15 days of receiving your order
  • Original proof of purchase must be provided
Please Note: For hygiene reasons, we cannot accept returns or exchanges on the following opened products:
  • Liquid lipsticks and lip glosses (Lips category)
  • Mascaras and liquid eyeliners (Eyes category)
  • Cream-based face products with applicators (Face category)
  • Nail polishes with broken seals (Nails category)
All unopened products in their original packaging may be returned within the 15-day window.

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us within 15 days of receiving your order by emailing [email protected] with your order number and reason for return
  2. Await Approval – Our beauty consultants will review your request within 2 business days
  3. Package Your Items – Once approved, securely package the items with all original packaging and include the invoice copy
  4. Ship Your Return – Send the package to our Cambridge boutique address (provided in your approval email) using a trackable shipping method
  5. Receive Confirmation – We’ll notify you once we’ve processed your return and initiated your refund or exchange

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or damaged item). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once your return is received and inspected (typically within 5 business days of arrival):

  • Refunds will be processed to your original payment method
  • Credit card/PayPal refunds typically appear within 5-10 business days, depending on your financial institution
  • You will receive an email confirmation when your refund has been processed

Note: Shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Exchange Process

To exchange an item:

  1. Follow the standard return process above
  2. Clearly indicate in your email that you wish to exchange the item and specify your preferred replacement
  3. If the replacement item is of higher value, you’ll be invoiced for the difference
  4. If the replacement is of lower value, we’ll refund the difference

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected] with photos of the damaged/incorrect item
  • We’ll arrange for a prepaid return label and expedite your replacement
  • In some cases, we may issue a refund without requiring the return of damaged goods

Return Request Template

To help expedite your return request, please use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Beauty & Deals Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Items to return/exchange: 1. [Product Name] – [Quantity] – [Reason] 2. [Product Name] – [Quantity] – [Reason] For exchanges, I would like to receive: 1. [Replacement Product Name] – [Quantity] Additional comments: [Any special instructions or details] Attached is a copy of my invoice/packing slip. Thank you for your assistance. Best regards, [Your Full Name] [Your Contact Information]

Our Boutique Address for Returns

Beauty & Deals
48 Regent St
Cambridge, GB CB5Z 5LX
United Kingdom

Please include your order number both inside the package and on the exterior label to ensure proper processing.

Questions?

Our Cambridge-based beauty consultants are available to assist you with any questions about returns or exchanges. Contact us at [email protected] during our boutique hours (Monday-Saturday, 10am-6pm GMT).

We appreciate your trust in Beauty & Deals for your luxury beauty needs and strive to make every aspect of your experience with us exceptional.