At Beauty & Deals, we’re committed to making your luxury beauty shopping experience as seamless as possible. Below you’ll find answers to our most commonly asked questions about our premium products, delivery services, and more.

Product Questions

What brands do you carry?
We specialize in premium cosmetics from luxury houses including DIOR, Shiseido, and Guerlain. Our carefully curated selection focuses on high-quality products for face, eyes, lips, nails, and accessories.
Are your products authentic?
Absolutely. We source all products directly from official distributors and brand partners. Each item is guaranteed authentic and arrives in its original packaging.
Do you offer samples with purchases?
While we don’t routinely include samples, we occasionally include complimentary luxury samples with larger orders as a special thank you to our customers.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. Account holders enjoy faster checkout and order tracking.
Can I modify my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify an order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
How do I reset my password?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Yes, we use industry-standard encryption for all transactions. We never store your full payment details on our servers.
Why was my payment declined?
This is usually due to your bank’s security measures. Please contact your card issuer or try an alternative payment method.

Delivery Information

What are my delivery options?
We offer two premium delivery services:
– Standard Express Shipping (£12.95): 10-15 days via DHL/FedEx with full tracking
– Complimentary Beauty Courier: Free on orders over £50, 15-25 days via EMS with basic tracking
How long does order processing take?
We typically dispatch within 1-2 business days. During peak periods, we may contact you if additional processing time is needed.
Can I track my order?
Yes! Standard shipping includes detailed tracking, while our complimentary service offers basic tracking information. You’ll receive tracking details via email once your order ships.
What if I’m not home for delivery?
Our carriers will leave a notice with instructions for collection or redelivery of your premium beauty parcel.
Do you ship to my country?
We ship worldwide except to some Asian and remote regions. If you’re unsure, please contact us with your location before ordering.

Returns & Exchanges

What is your return policy?
We offer 15-day returns from the delivery date for unused, unopened products in their original packaging. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Can I exchange a product?
We currently don’t offer direct exchanges. For a different product, please return the original item and place a new order.

Contact & Support

How can I contact customer service?
Our beauty-knowledgeable team is available via email at [email protected]. We aim to respond within 24 hours during business days.
What are your business hours?
Our Cambridge boutique operates Monday-Saturday, 10am-6pm GMT. Email support is monitored during these hours.
Where is your physical store located?
Visit us at 48 Regent St, Cambridge, GB CB5Z 5LX to experience our luxury beauty selection in person.

Can’t find the answer you’re looking for? Our team is always happy to help with any questions about our luxury beauty offerings or your shopping experience. Email us at [email protected].